FAQ

WHEN WILL MY ORDER SHIP?
Most orders ship within 2-3 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will ship within 5 business days.

 

DO YOU SHIP INTERNATIONALLY?
At this current time we only ship within the United States. Sign up for our newsletter for updates on when we will offer International shipping. 

 

MY FAVORITE JEWELRY PIECE IS SOLD OUT. WILL IT BE BACK IN STOCK?
Be the first to know when one of our pieces is restocked by signing up for our newsletter for updates. 

 

WHAT FORM OF PAYMENTS DO YOU ACCEPT?
We accept Visa, Mastercard, Discover, American Express, and Klarna for all orders. For Klarna FAQ, please consult the Klarna site here.

 

WHERE IS MY ORDER CONFIRMATION?
As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive an email, please check your spam folder. 

 

HOW CAN I SEND AN ITEM BACK FOR REPAIR?
If you’re in need of a repair, please click here. You will be prompted to enter your order number and shipping zip code. Follow the steps until your pre-paid shipping label becomes available to print.

 

MY JEWELRY ARRIVED DAMAGED, WHAT DO I DO?
If your item arrives damaged please email info@averecollection.com within 48 hours of delivery with photos and your order number.

 

WHAT MATERIALS DO YOU USE?
We use solid 14k gold along with ethically sourced, natural diamonds and precious stones. We do offer a small collection of Sterling silver items, please refer to listing description and color options as this will be specified for the available styles. 

 

CAN MY JEWELRY BE WORN IN WATER?
Yes, 14k solid gold can be worn in water and won't tarnish. Acidic and abrasive products should be avoided.

 

HOW DO I CARE FOR MY AVERE JEWELRY?

• Store in a cool, dry place. Jewelry box or pouch is preferred.
• Always clasp your items closed when storing to avoid tangles and knots.
• Our 14k gold piece can be exposed to water and various elements without tarnish, it is always best to remove when bathing, swimming, working out and participating in any physical activity that may expose your piece to excessive pressure, or force as it may compromise the links, stone setting or scratch your piece. 
• To keep your AVERE piece looking its best, we recommend cleaning your items with warm water and detergent free soap or with our polishing cloth.